Went with Kiwi shuttle to Dunedin airport because I wanted to use local rather than another SuperShuttle franchise.

Booked 4 days in advance, confirmed the time and date the day before. Told to waited outside at 0450, confirmed this the day before. Stood outside with the wife in the cold at 0450, shuttle showed at 0527. No contact, no apology, and a snarky response when I asked about the difference. 37 minutes in the cold, then they stopped for more customers. Made it to the airport 4 minutes before check-in closed.

Unprofessional, unreliable, and unpleasant.

Reviewed almost 7 years ago