Hey Luisa

It is concerning to hear that you did not think that the JUCY Service was up to scratch! We like to think we have great customer service teams who strive to offer our travellers a great JUCY welcome and start to their holiday.

I would be greatful if you could email me - lucy@jucy.co.nz with more details on the poor service you received so I can follow this up and look into this further for you.

Although you didn't think our service was good, I am glad to hear that you think that our JUCY Rides are great, and I do hope you had a good trip!

I look forward to hearing from you.

Cheers

Lucy xx