We rented the RV via an agent who offered an insurance to cover the $ 7500 excess damage fee in case of damage for a considerably lower price.

Apparently missing income leads StarRV to fill the whole time when picking up the RV with explaining their idiot policy: they charge your credit card with $ 7500 ( we knew that but what's wrong with using the credit card to just secure damage payments?). Then they charge a bit over 2% commission on this amount!! Finally they explain that any damage, even small things, must be reported and every single incident will lead to another charge of $ 7500! After returning, these amount(s) are returned after 3 weeks. We did not have any damage fortunately but do they really expect renters to actually call them (unless they can't drive the RV anymore)? We did not get any explanation of how things worked, and the RV proved different in some respect than similar models we had before and hardly any documentation about the working of everything was in the RV. We called for explanation only to be sent back to the rental location (fortunately we only drove a few km to a supermarket when we discovered an unclear feature). On returning the RV, the waiting time was over an hour which we found fairly long. The RV itself (Mercedes Sprinter type) was fine (except for the usual things which could have been much handier) and economical (1:11,5 diesel) but I would not choose StarRV again.

Reviewed over 6 years ago