Donna Drummond
North Island ▷ Taranaki ▷ New Plymouth ▷
1.0/5
Have enjoyed our experiences at Onaero but it has become quite pricey for what is on offer and the facilities are very tired.
Very disappointed last time we went. Absolute mayhem from some camp stayers. We have been going at the same time for several years. Did the same as normal and when checking in asked for our booking to be rolled over. It didn't happen!!!!!! Heard on the grapevine while we were there that someone else was saying they had booked the site we usually have for next year and went to check that the roll over had happened. (Caused a lot of embarrassment as it was one of our groups family members who were there for the first time and arrived several days later). I said to our friends that couldn't be possible as I had asked for it to be rolled over when we arrived. Went to check with management who confirmed a mistake had been made. Even when I complained they were not prepared to go to the people and say they had made an error and offer them another site. I just had to like it or lump it. No courtesy or commonsense used. I won't be going back as far as I am concerned. If they can't look after repeat clients then what are they hoping for.