david song
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North Island ▷ Auckland Region ▷ Auckland ▷
Scotties Rental Cars
0.5/5
Beware.
The dodgiest car rental company I have dealt with. Also known as Economy car rentals
Firstly, I booked saying I arrive at 6 pm. They called me just before I tooked the flight saying that I am arriving 'late'. They close at 5 pm. There will be extra charges, that wasn't disclosed earlier. Argumentative on the phone, no apologies for not mentioning this on booking on their website.
Wait there is more.
They asked me to fill in an online form at the airport, a form where you couldn't scroll down and unselect the expensive options.
They booked a GPS at 10 dollars a day, that I didn't want. I protested and called back on my cellphone from the airport, which would have cost as much as the GPS call.
They relented.
Once I got there they charged insurance which cost nearly as much as the car, despite me not choosing that option on their online form. Once I got back to the airport to drop this off. I brought this up, the guy insisted it was my mistake until he looked at the online form. He emailed Wotif to give me a refund, still waiting for it.
I am not hopeful.
There are options for after hours pick up. When they book they are told to contact us for out of hours options and are given a link to the after hours options. This is so we get the best option for the customer. Most people have no problems with our form. You do not have to untick the options but write which option you want. As soon as Dr Song told us he had not wanted the insurance it was refunded. It was a simple mistake. Why would we email Wotif, it's nothing to do with them? Confused.
anniescottie