Ken
North Island ▷ Auckland Region ▷ Auckland ▷
3.5/5
This was our second time renting at Apollo’s Christchurch branch.
Here are the pros and cons to renting from here, from our perspective.
PROS
1. Clean campervans in good working order
2. Favorable rental price (especially if you have your own separate rental insurance)
3. Free airport pick up and drop off; also free wifi and coffee at the branch location
4. Responsive customer service via email (likely this is with Apollo’s main iffice in Australia)
5. Friendly staff at the branch (exceptions: see CONS)
CONS
1. Guest service rep who may use various methods (fear, misleading figures/numbers, etc.) to try to sell additional insurance and services.
2. Feeling rushed to inspect the campervan when picking up. This was especially the case on our second rental
Would we rent again from here? Likely, because of the good value for what you get. Plus we already know what to expect. Would we recommend to others? Depends. If you don’t mind the hassel of dealing with a stressful pick-up for the sake of price, and you are patient, then yes. But if you are not, then maybe you might be happier paying more for a stress-free experience.
But our trip was great both times! NZ is truly beautiful!
Dear Ken
Thank you for taking the time to review Apollo. We appreciate the pros and cons too. I have passed on your feedback to our team in Christchurch and we hope we do see you again in the future.
Best regards
Kate
Kate Obrien
North Island ▷ Auckland Region ▷ Auckland ▷
4.5/5
This review is for the Christchurch branch of Apollo.
Friendly service, no pushy tactics to get us to purchase additional services, the camper was very clean inside and out and in well-working condition, even got a courtesy ride to the airport when we returned the campervan. Would definitely use their services again and recommend them.
Just make sure to familiarize yourself with expected extra costs, credit card use fee and so forth to avoid misunderstandings.
Happy camping!