I booked a return trip from Auckland to waitomo and rotorua and arrived with my printed confirmation, money paid, this morning at 7.15am.

I waited until about 7.40am and then tried to look up their contact details. I saw a mail in my junk folder from them saying the trip was full and I'd been moved to a trip 2 days later. Given that I was overseas I hadn't had my data roaming on and also given the fact the booking had been confirmed, money debited and I had a reference number I didn't think it necessary to check in case they had overbooked. It's not like you book a flight and then check the day before to ensure someone hasn't randomly decided to cancel it!

I contacted them and they made something up about trying to contact me 'on the number I had given' i.e. implying it was my fault. The number was of course correct and I had had no missed calls.

Do not use this company, very unreliable and certainly not trustworthy.

Reviewed over 7 years ago