Worst coustomer service ever!

Rented a car from christchurch to aukland.

First car broke down after 1 1/2 weeks and they asked me to get it repaired (would have been 3 days without a car and I hab to get the ferry to Wellington) took them a day to get me a new car but they said I'll get a refund in aukland. Last day of my stay in NZ the second car broke down! First AA Motoring couldn't do a thing so they got another with a crane. After one hours we called them and said that we are gonna get a taxi now cause we need to get the plane. He technecly forbid that to us cause we still had the keys so we handed them to our host and got someone to carry me to the airport. They said that I can either get my plane or my refund. What the fuck is wrong with them?! They already said that I get a refund but only if I miss my plane?! Really bad experience and I'm not going to rent a car from jucy ever again!

Reviewed over 7 years ago