J Staxs
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
Absolutely appalled and disgusted with everything to do with Cheapa Campa from the very start when we picked up the 6 berth camper we hired for 2 weeks on a recent trip to NZ.
We were hit with lots of hidden charges additional to the amount we had already prepaid so it wasn't so cheap after all. We have hired campervans many times before from other companies and have never had this and also the insurance charge was ridiculous and hard to understand by the lady that served us. If we hadn't prepaid we would have walked out then and there. The camper itself was filthy dirty had engine fault lights on, blocked sink, blood running out of the fridge and a stench that was disgusting. Upholstery was stained and the bed above the cab wasn't fit to be slept on. Sand was throughout the van and didn't look look it had been cleaned in a long time. After spending over $30 on cleaning products and 2 hours trying to clean this filthy van the first night it rained and the van leaked and our pillows and bedding were wet. We had to drive back to Auckland and waste a whole day of our holiday arguing and demanding a new van that was roadworthy and liveable. We will never use Cheapa/Apollo again and won't recommend them to anyone. Very very bad experience and I just wished I had read other reviews when I booked.