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Chris Gardner
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North Island ▷ Auckland Region ▷ Auckland ▷
Star RV
2.5/5
Motorhome was well equipped and reasonably clean.
Service at check in was very poor. Be careful when you book as unless you opt for Star RV insurance excess reduction they sting you with a deluge of charges. The worst is that they take the full insurance excess from your credit card, try to hold onto it for 21 days after your trip ends and charge you a 2% credit card fee of which they refuse to refund when they return your excess. In our case, our excess was $7500 and the card fee was about $160. I believe that charging a credit card fee and then not refunding it when the money is returned to you is conpletely unethical, especially when they recieve the refunded fee from your credit card company. This and holding onto your deposit for as long as possible is purely a profit making exercise for Star RV and must be stopped. I sent a formal letter of complaint and recieved the credit card fee and my deposit back within a couple of days. Make sure you do too. Ensure that you hire with Star Rv with your eyes open!!!