We rented a 6 berth motorhome from Euro Campers for a 17 day circuit of the South Island.

I was surprised when we picked the van up that all the final paperwork was actually with Budgy Campers and not Euro with whom I had made the booking. The van was 8 years old and definitely showing its age with a number of items either not working or broken at pick up (eg: water storage gauges). The water pump broke down after one day and although the company were quick to find a repairer, we lost half a day whilst it was fixed. The brakes were definitely in need of a service and one of the rear passenger seats was only attached to the vehicle with some old velcro (!) and slid off on corners or when braking. Clearly dangerous. The motor would take 2-3 minutes to start from cold due to a fault with the glow plugs and the engine malfunction indicator light came on many times during the trip - making me wonder whether we were about to be stranded somewhere. I can’t help thinking that this is a van that is nearing the end of its rental life. The van did not meet our expectations nor I believe the Company's own marketing materials. Overall we noted a total of 18 issues with the van - 5 of which were of a critical or dangerous nature. Despite going through these issues with staff when we returned the van and, as requested, emailing the list to the Company on the following day (over a week ago now), I have had no response from the Company. It seems like they just don't care. The condition of the van significantly impacted the enjoyment of our trip and based on our experience, I cannot recommend Euro (or Budgy) Campers.

Reviewed over 6 years ago