If you are planning a trip for the tongaririo crossing, remember to check beforehand what the weather is like before making a booking with ROAM.

Me and my partner took a trip to the National Park the night before we our planned crossing trip and did an online booking with ROAM, however due to unforeseen weather the shuttle service was cancelled by ROAM. Later on that day we received a friendly phone call telling us that our money would be reimbursed into our account, which was not done. We were on our last couple of days in New Zealand and did not checked our account until we got back home, and tried to email ROAM regarding the refunding process. Still has not heard back from them. Very unsatisfied that there is no body around to help us with this. Would definitely not use this shuttle company again for our next trip.

Reviewed almost 8 years ago