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Po McReynolds
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North Island ▷ Northland ▷ Whangarei ▷
Ruakaka Beach Holiday Park
0.5/5
We arrived in the afternoon and stayed the night.
It was the only campground in the area with vacancy, and we found out why!!
There was a security guard on the gate , which instantly gave a weird impression.
The owner of the park was buzzing around the park on a quad bike reprimanding people staying there, and passed by our camp with some rude offhanded remarks about not wandering around for us as well.
When we attempted to leave in the morning, the woman in the office very aggressively told us to 'go away the office isn't open'. The fat man, already revving around the park on his bike, was flagged down but then told us we couldn't leave!!
Needless to say we were shocked, and even more so when he started getting threatening when we asked him why!!
It wasn't until we advised him we would call the police that he backed off and opened the park gate.
Needless to say it was a very bizarre and off-putting experience. We'd like to do our part in warning people away.
With regards to your review, we take on board what your comments. We would like to clarify a few things, you arrived very late that night, so security let you in with the understanding that our office wont be open until 9am for payment of site fee. You agreed to this and were happy with this at the time of entry. We dont have anyone riding around on quad motor bikes late in the night, our security only walk so not sure what you are referring to here. Unfortunately when you went to leave the next morning it was very early and staff were called and tried to explain that you wouldnt be able to depart the camp until 9am, they said you were not very happy with this and got extremely frustrated and angry. In the end someone came into the office to take your payment so you could leave before the tension got any worse.
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