Very frustrated.

Booked the stay in April and never got a confirmation of booking. Then they rung and said I had 5 bookings. So i went up there and confirmed that I only had the one booking and where we had booked for (the tent site we wanted). We have been there previously and enjoyed our stay in that particular tent site so asked if we could have the same site. Family were coming up too so they went up and asked if they could be near us, they showed them where we were and my family measured up the site beside where we were booked and said yes can they have that site, this was also confirmed. We turned up to have our family reunion holiday at Kingston and got told that our tent site was now somewhere else. So frustrating, yes we were by family but not the sites we had booked. We were right by the main road and at night felt like Buses, trucks and cars were driving right beside our heads, even had stones flicking up off the road hitting our tent, as there was no protection just small shrubs between us and the road . We did get an apology when we arrived and got 20% off our booking but this did not make up for the frustration of no sleep and not getting the area we had booked. The area was booked so that we could see our kids going to tv room etc from our site, where we were we could not and had to walk with them.

Reviewed almost 8 years ago