peter salfrais
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
Very disappointed.
I took a bus from hahei to Hamilton nz. once I reached Hamilton I realised that I left my sun glasses on the bus. I phoned up the head office to make them aware and sent them photographs of where they were as I couldn't get hold of the bus driver and I hoping they would. I phoned them again that day and they said that my sun glasses have gone missing, and that they phoned the driver countless amount of times to make him aware. After getting hold of the driver myself, he sadly informed me that he had no missed phoned calls from "the naked bus company" head office.
A company that prides themselves on great customer service!. The busses run late, there's no order or seating plan , and when a customer has in issue they a faced with a dismissive head office team.