Terrible experience!

Worst customer service I have ever experienced. I arrived to collect my rental vehicle with a temporary replacement drivers licence and my passport for photo ID. They wouldn't accept the replacement licence. I was told it was company policy, but then found out that was false when I asked to read the policy. I asked to speak with the manager over the phone and he told me it was absolutely fine to hire a vehicle with a replacement licence, but when the phone call ended the man serving me overrode his manager's decision! The worst part was the manner with which this man treated me; he raised his voice and delivered the most appalling customer service I have yet to experience. Avoid Hertz at all costs.

Reviewed almost 8 years ago and experienced in January 2016