Do not do business with these people.

They were extremely friendly while we were making the arrangements and when we picked up the van but completely dissolved as soon as they were paid...

First let me say we have over 1000 nights in our own campervan in US. We picked up a Jupiter camper van in Auckland. We were told the propane tank was empty and there was a leak in the hot water system. They said get the LPG tank filled and they'd credit us $20. They also said they would arrange for the plumbing repair in Thames since we were heading up the Coromandel. They promised a one day rental credit for this 2nd inconvenience. We had to return the van a day early in Christchurch because the roof vent leaked water onto the bed 3 nights in a row. We got a motel room instead. When owner came to pick up the van we asked for a credit for the last night but this we also did not receive. We, to this day, have never received either of promised credit card refunds even after twice contacting the company owner via email and text. No response at all.

How was the van? It was old and funky but ran well. We liked the overall design. There is only a roof vent for ventilation. There was a partial window in the camper section that could be opened but didn't have a screen so we couldn't use it for the sand flies. We finally bought $50 worth of screen and magnets so we could leave the back hatch open for some flow through air when parked. Also, we couldn't drive with the windows open because of a very dank smell from even a clean toilet - something to do with how the toilet vented I'm assuming. Fortunately the AC worked fine. The cushions on the benches were worn out so the lower bed was very uncomfortable.They were also filthy as was the carpet. This van obviously had not had a good cleaning in quite some time.

The good news... even with this camper we still had an awesome time in NZ and will return for further exploration - just not with this company.

Reviewed over 7 years ago and experienced in February 2017