Glenn Berry
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North Island ▷ Auckland Region ▷ Auckland ▷
Jucy Rentals
0.5/5
Terrible!!
Please do not use them, spend a little extra and use a reputable company. There are hidden fees designed to extort additional money that are hidden at the time of rental. I stupidly used them thinking I would save a few dollars but they stung me with entirely unnecessary 'admin' charges (of $120) a few weeks after I returned the car.
They did nothing to satisfactorily address my questions about these charges and instead lied on social media to cover their tracks and save face.
They have lost a customer who hires cars 10's of times a year as they are greedy and have no long term view on their business.
Oh, and the car was in terrible condition, dirty and full of knocks and scrapes. Avoid like the plague.
Hi Glenn,
Thanks for leaving this review - despite us doing everything we could to help you out via email! We didn't lie on social media - unfortunately you received several speeding fines and signed a contract agreeing to pay admin fees should these occur. I understand you're really upset about these fines but there is a lot of necessary admin involved for us to transfer speeding fines into your name and we are confident that we have addressed all your concerns via email.
Should you have any further questions please contact us directly as you have been doing.
Have a great day,
Lucy
Jucy Lucy