Christine Cave
South Island ▷ Canterbury ▷ Christchurch ▷
5.0/5
We rented a Lexus ES 300 from Teddy for approximately two weeks while we toured the South Island.
I had first made contact with Teddy months beforehand and he was patient as he discussed the pros and cons of various vehicle choices given our itinerary and the type of car we typically drove, answering questions about insurance options, and arranging for a phone and personal hotspot wifi, etc. When we arrived, Teddy picked us up from our hotel and, after taking car of the rental contract and explaining the rules for driving in New Zealand, he loaded us up with maps and tour information for all parts of the island, activated our phone and hotspot, loaned us a cooler (chilly box(?)), portable chairs, a thermos and cups, and much more!
Although approximately ten years' old, the car was in impeccable condition, both cosmetically and mechanically. In fact, at one point during our stay, my husband remarked that he thought that car handled better than mine, which is the same model but several years' newer!
Teddy's customer service is also impeccable. I have already mentioned the service prior to us arriving and upon our arrival. However, mid-point during our stay, the personal hotspot stopped transmitting. We finally figured out that it was out of pre-paid data (those turn-by-turn directions really eat up the data!), and tried to add more to account, but were unsuccessful. I didn't realize it until after I had called and left a message that it was a Sunday evening (the days of week are somewhat meaningless when you are on vacation!). However, Teddy called me back that evening and was able to fix the issue on his end, then followed up with me the next day to ensure that everything was working correctly. Teddy also worked great with our car relocation service providers, making it feasible for us to do some of the one-way hiking trips that wouldn't have otherwise been possible! I recommend Anzed Rentals and Teddy without reservation.