Booked my brother and his wife a 6.15AM Whangarei to Auckland bus on Fri 8 April (arriving 9 AM) to connect their flight to Nelson at Auckland airport on 11.25AM.

At the time of booking InterCity and Air NZ also had special fares for the same service, but I was foolish enough to choose NakedBus. We also purchased a return SkyBus Auckland trip costing us $28 for travel to Airport on the 8 April.

Well, NakedBus you really upset me. You emailed me to cancel the bus service on the 8 April. We own a very busy business in Whangarei and I do not have time to drive down to Auckland to pick up/drop off anyone. The earliest Intercity Bus arrive in Auckland at 12 PM which means my brother and his wife would not make it in time for their flight to Nelson. This leaves me no choice but to purchase 2 x Air NZ tickets Whangarei to Auckland, costing me $226 extra, and the $28 I paid to SkyBus would be a waste because we don't get to use it.

You do state in your email that you wish to apologise for any inconvenience caused. However I am writing to you to let you know that I do not accept your apology. Not after you caused me extra expenses of $226...that is a lot of money, due to your unprofessional operation. If there is a problem with weather, flood, earthquake etc then I can understand if you cancel a service. But you just cancel your service for no reason. You do not have any consideration for the consequences of your action, you do not care how much extra expenses your customers would incur. I will never purchase any NakedBus/ManaBus ticket again and will not recommend your company to anyone.

Reviewed over 3 years ago and experienced in January 2016