Tamsin Banks
North Island ▷ Northland ▷ Hokianga ▷
0.5/5
DO NOT STAY HERE.
I give a score of 1 for the view only, we have been camping in NZ for 8 weeks and stayed in over 20 camp sites and never been treated so badly. From the start we were shouted at for parking in the wrong spot, the site is split in two, campers separate from the lodge, the camping facilities are disgusting especially the shower and toilet, people wear shoes in the shower because of the state. One gas hob to share for everyone which was dangerous, you are not allowed to use the lodge facilities, I had the cheek to use the lodge shower due to the state of the camping shower and was officiously shouted at by the site owner's wife, I was polite but pointed out the state of the camping shower and walked away, her husband then came over and shouted at us for being trouble makers and threatened to take our car registration and report us to the police merely for using the wrong shower, these people should not be in the tourism trade, they ruined our new year.
The review below is an unfair representation of the situation and facilities. The showers in the camping ground building are currently being renovated. One was 'out of action' as it is being relined. Both the toilets and shower rooms walls, etc. are currently being painted. We acknowledge that is inconvenient for customers, but it is needed to complete the upgrade of the camping ground facilities. The floors of the entire camping ground building were recently sealed and painted so are perfectly clean. No-one has to wear shoes in the showers: the foam mats are there to make it easier for people to stand on the hard concrete floors, i.e. provide a little padding, and are cleaned and dried daily.
Customers do need to follow the parking instructions so that it is safe and easy for others to turn around, park and or drive in/out. Also some spots on the grass were getting too wet due to the heavy rain from the storm. The cooking hob is perfectly adequate, and many groups/couples/families have used the kitchen recently without complaint. There are plans to expand the kitchen and add another gas hob, but these have not yet been done. The Lodge was also fully booked out on those days so there were many other customers who needed to use those facilities.
The Banks were not shouted at all, but were politely and firmly reminded - given they were paying for the camping facilities and site at a different rate from the Lodge prices - to use the camping facilities. When they were uncooperative and very personal in their complaints about this request, they were warned that any threats or trouble would result in the Police being notified.
Nils and Lois King
South Island ▷ Canterbury ▷ Christchurch ▷
3.5/5
A great ten year old ban but showing signs of wear and tear.
Eccentric locking system causes some frustrations, bed platform so worn that they collapse unless wedged with cardboard. To be fair, the price reflected the age of the van.
Hi Tamsin, thank you for your review and we hope you enjoyed your time in New Zealand. You hired a Freedom Camper which are our older models, however apart from wear and tear, they should still be fully functioning. We are sorry regarding the bed platforms not sitting correctly, this issue has been rectified and the door locks on this vehicle have been replaced.
Regards Tui and Freedom Campers
Casey Tui Staff
South Island ▷ Fiordland ▷ Doubtful Sound ▷
5.0/5
The best tourist company ever.
They provided us with a magical overnight cruise in Doubtful Sound, small, personal and value for money, loved the fishing and kayaking.
South Island ▷ Nelson Region ▷ Murchison ▷
5.0/5
Great white water rafting company.
I was very nervous but they gave great instructions and we loved every moment. Tea and scones much appreciated on our return to base.