Brigitte Dunbar
North Island ▷ Northland ▷ Whangarei ▷
0.5/5
Extremely bad service and management - never going back.
We were welcomed to the camp by the receptionist who could not crack a smile and was completely rude. I had booked and paid for two cabins - one for me and one for a friend. I asked to check into the rooms and was told I could only check into one room, not the other. Even though I had paid for it! All our friends (12 in total) had a similar "welcoming" experience.
Next we had the security man lecture us and threaten to kick us out of the camp every night we were there (3 nights in total). The terms and conditions regarding noise were being adhered to by the group. When we asked if we were being noisy he said we weren't, but persisted with the lecture and threats. We are not teenagers (mid-late 30's) and were respectful of others - no loud music and soft talking.
In terms of facilities, the cabin has holes in the floor and the frying pan was filthy upon arrival. No BBQ'ing facilities were provided so we brought our own BBQ which we were told we couldn't use. Ridiculous.
The people who run this camp ruined the long weekend for my friends and I. I'll never go back there.
Judging from the previous reviews and follow up comments from the camp site, they have no idea about what good service looks like. The condescending manner in how they treat their customers on site is evident in the comments left on reviewers posts.