Valentina Smith
North Island ▷ Northland ▷ Mangawhai ▷
0.5/5
Location was amaizing, but the owers were bad.
They treated us very unprofessionally. We arrived to the site, checked-in, put up our small tent and then realized the tent is not going to stand up the strong wind that was on that day.. Lady offered other sites, but it was as windy everywhere that day, and we did not want to try our luck again as it was getting late. We could not rely on our small tent that night with 3 year old. It was way too windy and cold. The cabins were not available and we asked for our money back as we were leaving. But the owners did not refund pointing at the note on the back wall saying "no refunds" and referring it is not their problem, but weather problem. We have not been told about no refund before we paid. So we had option to stay - sleep under the sky or leave with no money back. She did not advise to go and have a look first either, she was rushing to charge our card. It is so unprofessional and unfair to the customers. We will never go there again and will recommend our friends not to.