I had a confirmed reservation for a car rental, but my flight was delayed by about 45 minutes and I arrived at the Christchurch airport at about 7:15PM.

When I called the contact number, there was a message that all operators were busy and to please hold. After holding for 20 minutes, I hung up and tried again. Same result. I took a cab to the car rental site. They were closed, with no contact information. I had to take a cab to my hotel. When I contacted them the next day, they offered no apologies, saying that they closed at 7. If you are expecting customer service, try someone else.

Reviewed almost 10 years ago and experienced in January 2009