TERRIBLE customer service.

WARNING: Do not pay full amount in advance!!!! We had a very unfortunate incident which meant that we were not able to pick up our hippie camper. We gave them two weeks notice of this and asked for a refund, little did we know that somewhere in the terms and conditions it says that if you pay the full amount prior to pickup, then you are not eligible for any refund whatsoever. What rubbish! Surely we were doing the company a favour by paying up front and 6 months advance?! When we emailed one of the staff, we explained what had happened back home to a family member and how we had to terminate our holiday immediately and go home. His reply explained these terms and conditions, and he ended the email 'have a great day'. This person is either completely stupid or just utterly insensitive. There are plenty of other campervan companies to hire from, hire from them instead and avoid what can only be described as abysmal customer service and care. Very upset and disappointed, never received any word of an apology or kind words.

Reviewed over 10 years ago