Mackenzie Leary
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
TERRIBLE customer service.
WARNING: Do not pay full amount in advance!!!! We had a very unfortunate incident which meant that we were not able to pick up our hippie camper. We gave them two weeks notice of this and asked for a refund, little did we know that somewhere in the terms and conditions it says that if you pay the full amount prior to pickup, then you are not eligible for any refund whatsoever. What rubbish! Surely we were doing the company a favour by paying up front and 6 months advance?! When we emailed one of the staff, we explained what had happened back home to a family member and how we had to terminate our holiday immediately and go home. His reply explained these terms and conditions, and he ended the email 'have a great day'. This person is either completely stupid or just utterly insensitive. There are plenty of other campervan companies to hire from, hire from them instead and avoid what can only be described as abysmal customer service and care. Very upset and disappointed, never received any word of an apology or kind words.
Hi Mackenzie
Thank you for your feedback. I have forwarded this feedback onto our commercial team who reviews terms and conditions. If you are able to send us the name of the staff member you spoke to that would appreciated. I am sorry that you had to cancel, you should have been given the option to move the hire dates or have a credit for you hire. Can you let us know if you were not offered this.
Kind Regards
Hippie Camper
Apollo Staff