We have gone through our bookings and can find anyone by that name. We only had one motel booked out for three nights around that time. This client left the unit in such a mess we were unable to re let it for 24 hours while the carpet was drying. One of the group came back that afternoon to collect some property they had left and we mentioned the state of the unit. We assume this comment prompted this poor review.

If they had run out of toilet paper why not ask for some more. Our office is right next door to the units and is open a lot longer than the local shops.

We would be very disappointed if there was food left in the oven. It is part of the cleaners’ job to check this area. Again why would you not mention things to us at the time so we can rectify them? The toilet would have been clean as we check the cleaning after the cleaners have finished.

We are just new to the industry and we feel we go out of our way to be very helpful and friendly.