Glynis
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South Island ▷ Southland ▷ Owaka ▷
Pounawea Motor Camp
0.5/5
After 2 hours travelling to the Pounawea Camp for a camp with 6 adults and 10 keas and cubs we arrived and were told to go some where else as the owner could not find our booking that was confirmed by
email 4/2/ 2014 after 10minutes of checking his emails he did give us a small site so we would not moan about it later. Is this the way to treat customers? As it was otago anniversary day we had no other option but to stay BUT we will never go back I would give 0/10 for service as he was rude and so arrogant.
Hello sorry you had trouble booking in it was down as a Cub group not under one name we always double check to make sure people have the right place as both lee anne and I have been involved in girl guides and scouting we had lowered the price for the group.
I took the person I spoke to down and gave you all 3 large sites that back onto our reserve and park plenty of room for you all.
Sorry you took my manner the way you did I did offer free kayaks to you as part of your package
.But if you want to complain next time leave at the 10am check out time.Not at 5pm feel free to come and pay for the xtra day. the other parents commented to us how nice there stay was
Glenn