Terrible service!

The staff double booked our room and were going to charge the same rates for a substandard replacement! I'd be in and out of the office for 2 days trying to discuss what had happened but the lady behind the counter didn't want to know! Too quick to reply which tells me she had no interest in our concerns, just brushed me off! 'At least it's a villa' is what the receptionist said with a bad attitude! Trust me lady, you aren't doing us a favor! It wasn't an issue for the staff or the manager that our holiday was disrupted, and no concern for them to lose $2300 that we will happily take elsewhere! Booking In advance has no guarantee that you'll keep your room. We are leaving Kennedy Park 9 days early, thanks to them! So terribly disappointed the way it was handled, and worst of all. .. They don't care! We'll never return here and will happily pass on our bad experience with family and friends!

Reviewed over 10 years ago