enjoy New Zealand
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North Island ▷ Auckland Region ▷ Auckland ▷
Cheapa Campa
0.5/5
1. They campervan got the Self Containment Certification logo on the back and they keep saying to us that they certified, but seems like they ignore the amended on March 2012 regulation regarding the certification
(http://www.mfe.govt.nz/issues/waste/freedom-camping/).
based by new regulation, they are not certified anymore because they don't want to pay for the certification.
Don't be surprised that if you got fined because your vehicle do not have proper certification.
2. They charge to our credit card without our approval/authorization, during the last discussion we already got agreement that they will send the quotation for the repair of the rooftop and charge according to the amount in the quotation. but they charge $2500 + 3% surcharge to our credit card without permission and trying to give refund the balance from the quotation. but 3% surcharge will not refund to you although they charge without approval/authorization. and the charges is never stated in the terms and condition
3. Aircon in the campervan cannot be used as a heater, and they tried to rent us the portable heater for $15 which we can brought at Warehouse below $14.
4. Grey water leaking
5. GPS useless/outdated, cannot find what we are looking for unless for some famous place. and sometime ask you for perform U-turn although you are in the correct direction.
6. Customer service when return very rude and not helpful
7. a lot of hidden cost, your value pack which suppose to cover full insurance is not cover full. it is exclude the windscreen, tyre, rooftop and bottom.
Hi enjoy New Zealand,
Thank you for your feedback. I have taken your points raised and have sent them onto senior management to investigate further. To touch on your points:
1. Certification is something we are already currently investigating- thank you for your information and I will be sending this on.
2. Depending on which bond option you choose the money is debited from your credit card. Credit card fees do apply for this and are listed in our terms and conditions. I apologize if this was not made clear to you.
3. We are happy if our guests wish to purchase a fan heater - rather than hire one from us.
4. With regards to the grey water leaking- I hope that this was made clear to the branch staff so they could repair.
5. GPS- it is common with GPS systems from anywhere that there can be issues with roads changing and the software becoming outdated quickly. I have forwarded this feedback to our operations team to ensure that the most up to date maps are being supplied.
6. I apologize that the guest service that you received wasn’t up to our high standards- I would be interested to hear which branch you returned at so we can make sure training is enforced.
7. Cheapa Campa does endeavour to list all outright costs in our full terms and conditions, and costs are not intentionally “hidden”. We do have inclusions and exclusions like any other company and we always recommend that these terms are read in full before committing to a rental with us. I do apologize that you were not aware of the full extent of these terms.
Once again- I thank you for your thorough feedback- please do send any further feedback to us on customerservice@cheapacampa.com so we can help to improve our overall guest experience.
Kind regards
Cheapa Campa Team.
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South Island ▷ West Coast ▷ Cron street ▷
Skydive Franz
4.5/5
My first time sky diving experience, Its very fun and really enjoy it.
I got chance to drive my parachute as well.
The only room for improvement is regarding briefing for newbie, I suppose to sky dive at lake wanaka but cancel due to strong wind and bad weather. but they give me the good briefing using video which is very helpful.
And one more, it would be better if we got option to change the music for our video.
Thank you your review. I am glad you enjoyed your experience and appreciate your feed back..we have been looking into an instructional DVD, but are keen to keep the experience personal at the same time..hopefully we will reach a happy medium!
In regards to music, unfortunately due to licencing law we must use music that is bought for commercial purposes and copyright paid for..Therefore we can not offer to put personal music choices onto our DVD's. I hope you understand! Thanks again for jumping with us..I am glad you got to steer the parachute and hope your experience has stayed with you!