Worst experience ever.

Horrible customer service. Be careful when booking, should you decide to cancel you may not receive your refund. We have been waiting a month for ours and staff continue to lie and say they have processed it. They advised it takes one to two days for refund to come through. Is been a month and have not yet received. Every day I call they say one more day...

Very cold people. No customer service. There is about 3 people working for the company. It's quite dodgy. Haven't been able to speak to management. The guy that works in the Christchurch office was polite, but head office is horrible. Yes they are cheap, but I wouldn't risk it. They obviously don't care about repeat business because they have been really horrible through the whole cancellation process.

Reviewed almost 12 years ago