Hi Jelinek

Thank you for your review. We were very sorry to learn that you found your camper to be older than you expected and that you felt the checks on pick up were not to the standard that they should be. We do all possible to ensure that our customers are aware of all of our liability options and vehicle security deposit requirements, before they pick up their campervans, as we feel that this is in both ours and our customers best interests, and were very disappointed to read that you were not aware of this. If you haven’t done so already and would like to discuss your holiday further with us, please feel free to contact us on customercare@thlonline.com.

Kind regards

The Customer Care Team – Britz Campervans