Corrie and I hired one of your campers on the 8th July.

Hi,

We advised you on our arrival time and was told to call when we land and someone will pick us up from the airport back to your site.

Well Corrie did that and was advised you were shut and you said that you had emailed Corrie to advise that, well we were on the plane so did not receive the email, our plane was late, we arrived at 2.30pm which was no fault of our own, and you guys could not wait for us and said the keys are in the lockbox. Well that was not a great start to our holiday.

So we did not get any tutorial on how all the camper bits worked. This was our first camper holiday so we were not happy.

When we opened the rear of the camper all the extras were just thrown in on the floor was untidy.

Next issue was we had no gas in the cylinder!! No sheets we could not believe it, who comes from overseas to hire a camper and brings sheets ??

When we parked up and attached the awning there was only one pole that was the correct height, the others were too tall and too short so we could not use the awning, we advised you of this so we had to go to bunnings to pick some up that you organised to pay for. So we wasted our holiday time picking up new poles.

The other problems we had is one night it was raining and the awning leaked and so did the van so the end of the bed got wet the rain was leaking through the window above the stove.

So we were extremely dissatisfied and angry that this happened to us, when we returned the van we mentioned all this and the Manager at the time said we would receive an email regarding these issues and yet we have heard nothing.

Customer service was not good. We paid a lot of money for this camper and really should have been sent to the wreckers. The van was not up to standard and we should be compensated accordingly.

We will probably never rent from you guys again.

Reviewed about 1 month ago and experienced in July 2023