kelsal
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
after doing a tour around new zealand north and south islands the camoer van we had was a 2 berth model ..Me and my partner was lookin forward too shareing the driveing .
as we picked the van up from christ church i noticed the vans breaks wasnt too good as the brake peddle went nearly too the floor so we went bk too the yard as we only went 500 yards or so . the very nice lady said ther all like that .so i told her ther not supposed too be .Too be very blunt she hadnt a clue .after driveing the van for a while .up and down the hills etc .my partner had a drive .not a very happy person thou she said ther not safe .asi called into a garage and asked the man ther too try them he asked if they just gone like that , nope since we picked the van up . he told me ther not safe .so a quick phone call too apollo .they told me too take it sum where .the garage they use . the garage fella took it for a drive said ther ok ???then took it bk told him naa ther dangerous so he bled the brakes .ohhh and no front head light wasnt working .said they shud be a lot better now so i left it at that bein narked the whey he spoke too me 3rd week in to the hol… when for a mot test on the brakes which the nice man done a print out for me .confriming i was right from day 1…front brakes had too much travel in them also bake pads was nearly worn out . other problems was with the gas …suppose too be free..naaa they made us paye paye for an extra bottle . plus the grill cover fell off an smashed all over .wot more can we say … after bookin the ferry also from 1 island too the other shud of been in the price of our holiday …apollo made us paye a futher 250 dollars ..or no van .the van reg was EFW17 just in case any body else rents it .so beaware check the van out first all over lights etc as well … need i say any more ..just very pissed off with the whole van spoil the holiday a bit driveing with no brakes hardly ………….. van reg yet again EFW17 BEWARE PEEPS
Hi kelsal,
Thank you for your comments. I have had a look into your booking and can see that you did call our roadside assistance department regarding the issue with the brakes and they have followed procedure in checking these. The branch has followed up on this and will ensure repairs are made if needed. I do apologize if you felt unsafe at anytime with our vehicle- all our vehicles are well maintained and serviced regularly so the fact you encountered problems with the brakes is being taken very seriously. In regards to the glass stove top that came off and smashed- this was due to general wear and tear, however it should have been picked up in the pre rental check so I am not sure why it was not. For that I do apologize and appropriate actions will be taken. I am glad that no one was injured due to this. I can see you were charged the gas bottle- however this was refunded when we refunded the compensation for 2 days rental due to the problems that you had. I can assure you that these occurrences are not common and we will look into this further. The final point regarding the ferry booking- this is not included in our rental price. You did book your Cheapa Campa hire through a Travel agent who may have made prior travel arrangements for the ferry on your behalf. For this I would suggest to contact them to make sure that this was confirmed. I hope despite the above issues that you did have any enjoyable holiday and saw all New Zealand had to offer. Thanks again for your feedback- we always appreciate this from clients.
Kind regards
Melanie – Cheapa Campa Marketing Coordinator