I had a worse experience with Avis.

Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.

Reviewed about 1 month ago