I urge you to read this before booking with this company.

Disappointing Experience: Poor Customer Service and Unsafe Vehicle

My experience has been incredibly disappointing. I rented a vehicle for 17 days, and right from the start, I noticed it pulling to the left. By day two, a local pointed out that the tires had no tread left.

The gas stove was unreliable, requiring multiple attempts to ignite each time. Additionally, the fridge would randomly turn off, forcing me to discard groceries twice during my trip.

I reached out multiple times to address these issues, expressing my disappointment and mentioning the grocery loss. Instead of acknowledging my concerns, the staff simply told me to visit a mechanic two hours away—without considering my travel route.

At the mechanic’s, I learned that the fridge had a loose connection, which was fixed, and the front tires were moved to the back due to their unsafe condition—less than 3mm of tread. The mechanic mentioned that the company needed to replace the tires upon my return.

When I returned the vehicle and showed the staff member the tire photos, she dismissed my concerns, stating the tires were "still legal." This lack of accountability is unacceptable, especially after driving in challenging conditions.

While she eventually apologized for her customer service, it felt insincere. The $72 refund (2 days of hire) I received was insufficient, barely covering my fuel expenses to travel to the mechanics from my pre-booked accommodation.

If you're traveling, especially solo, the last thing you need is to deal with unsafe vehicle issues. I recommend looking elsewhere—choose a company that prioritizes vehicle maintenance, safety, and genuinely cares about its customers

Reviewed about 1 month ago