I should have listened to the negative reviews regarding customer service.

The van drove fine. Nothing unsafe but there were definitely service failures. The USB charger on the passenger side did not work at all. The cigarette lighter USB charger was broken before we left the lot, they replaced it and that one broke too. We had to buy a new one on the road. The WIFI device never held a charge and was useless (Tui refused to refund). The biggest problem was one of the automatic side doors: it wouldn't shut properly. 9 out of 10 times we needed to go out and push it shut. Over night it meant that if you had to go out for any reason the person on that side needed to climb over the other person to get in and out of the camper.

After multiple emails Tui's response? basically that they run an older fleet and that's how they keep costs down. That's it nothing more. Too bad.

Yup, I won't be using them for my next trip.

Reviewed 5 months ago and experienced in June 2024