Ezi Car refused to give me my prepaid vehicle due to not having a physical credit card.

They accepted my digital credit card for booking but refused to accept it for the pickup. I followed their instruction for the car pickup including bringing my original credit card under my name but they did not mention in the instructions that it must be a physical card only for the pickup. Their poor and incomplete instructions left me stranded in a foreign country with many bags and snowboard gear. They did not compromise at the pickup counter by being willing to accept another credit card or even cash. They were also not willing to accept another additional digital payment perhaps for further bond for the car. However, they were willing to accept my digital driver’s license to identify me for the booking - How double standard is that? Ezi Car was not Ezy at all. A criminal act hiding behind a play on words. Funny enough, I took 2 steps to the side and their competitor rented me a car with my digital credit card within minutes. Thank you Europcar! Ezi Car only refunded 50% of my deposit - They best spend it well because that's all they will get from me and possibly less from others who read this review. Be careful who you choose - Cheap budget trash will always cost you more in the end.

Reviewed 2 months ago and experienced in June 2024