I’ve traveled around the world and been on countless tours.

This is by far the absolute worst experience. I came all the way to New Zealand to to see Milford Sound. I booked it and got a confirmation email. I waited at 6:30 am and they never picked me up. I called that morning and was informed they should be there any minute. No one showed up. I called back and said they actually never booked the car to get me! They said I missed the bus for the day. I couldn’t believe it. They then rescheduled to Sunday. Then Sunday, the roads are closed. Then Monday (my last day) was sold out so they couldn’t add me. If they had picked me up when they were supposed to, I would’ve been able to go. I don’t even know if I can go back to NZ again. This is such a terrible and sad experience.

Reviewed 2 months ago