I am extremely disappointed with the Apex rental - already during the Apex shuttle transfer the Apex employee was in rush and because of this he throwed our suitcase out of the car - damaging it to unusable

state. Everything was written officially written down in the office and Apex has acknowledge the unfortunate situation and promised a refund when we return the car. After we returned the car - Apex employees made an explicit and repeated promise that they will contact us regarding the refund within a day after our return. Not only they have not contacted us, but they completely ignored email requests for resolvement.

Second issue was even worse - during a trip we had a defect (a Tire) - which, we know needs to be fixed/replaced on the driver's expense and we did so - however, we had an additional Road-side Assistance Insurence paid to Apex and when using it - followed precisely the instruction from the phone call - even so, we were asked to pay additionel large fee on the spot - with instruction that this will be covered by our Road-side Assitance by Apex after return of the car. Situation repeated - when we returned the car, presented all documents, Apex employees had made an explicit promise to resolve the refund day after the return - yet absolutely no contact month after - even after repeated attempts for communication - this is absolutely unacceptable.

Situation now seems very clear - do not TRUST Apex employees, not over phone, not in person. Do not expect they will answer emails. Avoid this disastrous service and do not use Apex rental.

Reviewed 7 months ago and experienced in March 2024