I am extremely disappointed with the Apex rental - already during the Apex shuttle transfer the Apex employee was in rush and because of this he throwed our suitcase out of the car - damaging it to unusable

state. Everything was written officially written down in the office and Apex has acknowledge the unfortunate situation and promised a refund when we return the car. After we returned the car - Apex employees made an explicit and repeated promise that they will contact us regarding the refund within a day after our return. Not only they have not contacted us, but they completely ignored email requests for resolvement.

Second issue was even worse - during a trip we had a defect (a Tire) - which, we know needs to be fixed/replaced on the driver's expense and we did so - however, we had an additional Road-side Assistance Insurence paid to Apex and when using it - followed precisely the instruction from the phone call - even so, we were asked to pay additionel large fee on the spot - with instruction that this will be covered by our Road-side Assitance by Apex after return of the car. Situation repeated - when we returned the car, presented all documents, Apex employees had made an explicit promise to resolve the refund day after the return - yet absolutely no contact month after - even after repeated attempts for communication - this is absolutely unacceptable.

Situation now seems very clear - do not TRUST Apex employees, not over phone, not in person. Do not expect they will answer emails. Avoid this disastrous service and do not use Apex rental.

Reviewed 11 months ago and experienced in March 2024