We had a good experience with Escape when we first picked up the van for 7 weeks.

All was going well until we heard some grinding from the brakes. We called escape who told us to keep driving... Long story short we felt this was unsafe so we called again and booked in with a garage. The brake pads and discs were completely worn out to the point where the mechanic who fixed it said it was extremely unsafe. We informed escape of our frustration who partly tried to blame the worn brakes on our driving and not the windy and very steep mountain roads of New Zealand. We believed this should never have been an issue. When sending a van out on a long rental, the brakes should last the entire time!! With the time it took to book in the van and get it fixed, it took 4 days out of our trip due to it being a Friday and unable to book in until the Monday. (We were refunded for 2 of these days) The whole situation with their staff was handled very very poorly. Such a shame as we had loved the van for the first 5 weeks.

Reviewed 7 months ago and experienced in February 2024