Where do we start, from the moment we arrived at the Queenstown office, staff unprofessional, don't like their job just a production line, total lack of any customer service at all.

They do not explain where instructions are in the campervan incase of problems, which are plenty!! We had to come back to Jucy/Star twice regarding issues and were told we should have youtube it!!??? How is that possible when you are off grid and remote!? No cleaning materials provided for waste cassette or PPE for when changing, Campervan nothing like what is on the website, we booked months in advance and requested a new model, we got the oldest that should not be in service to anyone and have plenty of photos. Shower does not drain properly and will fill up then go into the toilet floor, fridge broken, no electric heater!!, only gas which runs out pretty quick. toilet door flings open when travelling, super noisy, quilt smelt, sheets super old and faded general decor old stains, list goes on. Management needs to take the campervan out for a week and see what they think. I'm sure they must realise people save a long time for holidays, its certainly not cheap but do they care if your trip is ruined?

Reviewed 4 months ago