A trip we were looking forward to so much.

Disappointing- Non-Refundable rental contact

My husband and father in law arrived into QT a day before us and so decided to pick the car a day earlier (8th April), even though the car rental booking was from 9th to 12th April. As they had the car available, my husband decided to take it earlier to avoid any delays when we were to arrive on 9th April.

On 9th April, my kids and my cousin and I flew to QT, however with 2 unsuccessful attempts by the pilot to land, he decided it was safer to fly back to Auckland. A lot of other flights were cancelled, delayed and turned around that day due to the weather. On 9th April- check news on NZ Herald

The great thing was we got full refunds from the airlines, the Car parking services at Auckland Airport and the hotel my husband checked out off 2 days earlier as well, due to the change in circumstances, knowing & understanding he couldn't stay in QT, without us being there with him on holiday.

Unfortunately, the very tight rental car contract that Ezi car rentals follows, they were not willing to give us a refund for the 2 days we didn't use the car. They were not willing to even negotiate at any cost giving us the reason that their business would be geologised. I understand that and we would have at least appreciated coming to mutual grounds for deducting 1 day and refunding 1 day back to us, given it was nature preventing us from having our holiday.

Very very disappointing for the kids and us overall not to have our holiday, but even more disappointing to know that EZI Car rentals will not budge or negotiate at all even if it isn't your fault.

Unfortunately the Team leader in customer service is trained to just do her job and it is sad that she left me feeling even more upset during these times when things are difficult not just for a company, but also for families- and in our case not having the holiday at all and a loss of more than $300 overall.

Reviewed 5 months ago