We want to extend our sincerest apologies for any interaction that may have left you feeling dissatisfied during your recent visit. We strive to provide a welcoming and respectful environment for all of our guests.

However we regret that you felt compelled to express your dissatisfaction in such strong terms at one of our reception team members. We would like to emphasize that we do not condone any form of disrespectful behaviour towards our staff members.

We understand that situations can sometimes be frustrating, but we believe that communication should always be conducted in a respectful manner from both parties. As a part of our response to this situation we offered you a refund.

We take all feedback seriously and are committed to continuous improvement.