Disappointing and certainly not worth the $500+ (nzd) PER DAY that we paid.

When we collected the motorhome (Aria) from Hayley in Christchurch there were a number of issues that were picked up, some of which apparently existed prior to the previous rental (according to Hayley). We were not notified of any of these issues prior to pick up, nor given the option of another motorhome. The major issues were:

No reversing camera, even though the spec’s clearly stated that there was a colour reversing camera. The main reason we agreed to hire Aria was the reversing camera;

Neither the satellite nor the television worked, even though we had indicated that we wanted to watch tv/dvd’s;

There was a screw missing for the middle support pole for the awning, which prevented us from using the awning in case of further damage (which we would have been held accountable for); The holding latch for the side door did not work so the door would not stay open.

Hayley tried to assist with fixing some of these issues but could not, so advised us to contact Varnier (one of the owners I believe). We sent an email outlining these issues and asking for advice the day after we collected the motorhome. Unfortunately no one bothered to respond to this email. We waited 6 days then sent a WhatsApp message to Varnier asking for a response to our email. Again, nobody bothered to reply. To date we have received no response to either the email or the WhatsApp message. The only correspondence we received during the duration of our hire was a request to pay the bond, which we had already paid, as requested, a week before we collected the motorhome. After returning the motorhome and having it signed off with no further damage, we were advised that the refund of the bond would be processed in a week. Unfortunately we have had to wait 3 weeks and send numerous emails before receiving our bond back.

Reviewed 7 months ago