Our van broke down and when I went to Tui in Auckland to meet with Sherri and sort out the van and refund.

Verbal abuse and accusations

I told Sherri that I had the receipt for the taxi, and she immediately lied to my face that they would only refund a day’s hire – less than the cost of the transport to Auckland. I balked at that and then the complete and utter abuse started. Examples (caps lock for underlining her anger and tone of voice): I KNOW WHAT I SAID – ARE YOU CALLING ME A LIAR! I WILL NOT TOLERATE THIS ABUSE (she was the abuser). I TRIED TO HELP YOU EVEN ON MY TIME OFF. YOU NEED TO SHOW ME APPRECIATION. And it went on and on, at the end I had to crawl and beg just to get a refund that would cover at least the transportation. She also accused me of not emptying the toilet block, however had done exactly that in the morning – ARE YOU CALLING ME A LIAR, SHERRI?!!!?!? (sarcasm may occur)

Reviewed 8 months ago and experienced in January 2024