EXTREMELY BAD EXPERIENCE.

Staff are very rigid and unhelpful.

They searched for tiny scratches after you've returned car and claim that you have to pay for that - even you have purchased the full coverage insurance, as there is an excess of $4999NZD.

They have withheld $1000NZD from my credit card because of this issue and said the repair will take 4-6 weeks so the money will be withheld until they got an invoice from the car repairing company.

Reviewed 8 months ago