Today was a warm, sunny day with virtually no wind.

Nonetheless less the 13:30 tour was canceled due to "rough seas". I had read another review by someone complaining that their boat ride was canceled for the same reason on a seemly nice day and they had a hard time believing that the "rough seas" excuse was true.

The email/txt from whale watch kaikoura asked us to call or come to their office to get our refund. And why? Given they had canceled the tour it seems to me that the refund should have been immediately and automatically refunded to my credit card.

Reviewed 8 months ago