I recently had the unfortunate experience of renting a camper from Kiwi Camper, and the entire ordeal left me utterly dissatisfied and concerned about my personal privacy.

Unbelievable Negligence and Privacy Breach – A Nightmare Experience

The company's blatant disregard for customer information security and their irresponsible handling of sensitive documents have left me with an unsettling feeling.

To complete the rental process I was asked to provide physical documentation that contained personal details, including my driver's license, contact information, and even credit card details.

At the end of year (9 months after hiring the camper) I received an email notifying me of a Data Breach and the all of my confidential information was among the items stolen. I called the office to try and learn more as there was very little information in the email. The situation took a turn for the worse, as one of the agents told me there was a break in at the Auckland office and the Physical Documentation was stolen. It has become apparent that this company not only lacks basic understanding of how to store customer information securely but also flagrantly violates laws designed to protect consumers.

It's not just a matter of inconvenience; this is a blatant disregard for privacy laws and basic security protocols. The company's negligence in safeguarding customer information is not only unprofessional but also potentially illegal. I am now left grappling with the potential consequences of identity theft and unauthorised credit card usage, all thanks to Kiwi Campers's lackadaisical approach to protecting customer data.

Moreover, the company's response to the incident has been nothing short of disappointing. After receiving an email instructing me to contact the GM for any questions or concerns, I made multiple attempts to reach out via phone calls and emails, only to be met with complete silence.

Reviewed about 1 year ago and experienced in November 2023