We were very disappointed overall and our rental from Pacific Horizon negatively affected our experience of NZ.

While the staff were friendly, the vehicle had multiple issues which caused us to have to stop several times for repairs. Pacific Horizon would not provide the opportunity for us to switch vehicles in spite of multiple requests to do so. They indicated that their goal was to get us back on the road with as little interruption to our vacation as possible, rather than provide us with a reliable vehicle! Problems included complete malfunction of speed sensors causing loss of power and then uncontrolled acceleration. This required approximately 4 hours sitting at repair shop (until 10 pm), fusing of power cord to the vehicle due to an electrical short, and headlamp malfunction. And, no, they did not provide us wit!h any sort of discount to offset the stress and the lost time that the vehicle malfunctions caused. Would never use them again and would never recommend them

Reviewed 10 months ago and experienced in October 2022