Kiwi Motorhomes are a 'small family run' company which was initially very appealing to us.

We chose to hire two new, more expensive, self contained motorhomes at a cost of approx NZ$18000, so we could adventure at will!

They could not supply the two vans we ordered, replacing one with a slightly older vehicle, which later we discovered had animals hairs (which we had not ordered!) on upholstery. My wife purchased items to remove these. In addition, whilst travelling through NZ, a plastic fridge vent blew off the outside of the van. There was no damage to the bodywork of the van suggesting any reckless driving (as confirmed when handed back).

The company could not supply a replacement vent/van except in Christchurch, which was our dropping off point a week later, advising us to cover the vent until then.

Purchased materials at our own cost to do this.Advised by experienced motorhomers en route that this was a risky thing to do and the vent/van should have been replaced asap.

Obviously Kiwi Motorhomes do not have an aftersales network across NZ to do this.

When returning my 'bond' Kiwi Motorhomes deducted NZ$120, the cost of the replacement vent!

I was extremely disappointed with their 'penny pinching" attitude, having spent such a large amount of money on rental. I emailed to explain my view on the vent and to explain that there was no obvious damage to suggest bad driving etc but still no reply! It seems as though once they have your money the care and kindness stops. In summary, I would recommend to ALWAYS use a large motorhome hire company which has the capability to resolve en route problems, however small or large they may be.

Reviewed 11 months ago